Star Tickets respects the privacy of all our customers and business contacts, and is committed to safeguarding the personal information which you provide us. Also, Star Tickets is subject to the requirements of the National Privacy Principles which are contained in the Privacy Act 1988 (the Privacy Act).
Star Tickets is one of the largest entertainment and sports ticketing businesses in the US. In order to provide customers with a quality ticketing service, Star Tickets offers customers the ability to purchase tickets through four different sales channels.
These sales channels reflect the different ways in which Star Tickets collects personal information about customers. Collection will occur at the time you make a purchase, or when you register as a My Star Tickets member, through our website.
If you purchase tickets from Star Tickets, we need to collect personal information about you, including your name, address and telephone number. The reason we need this information is so we can contact you in the case of an event cancellation or to notify change of event details or replacement of lost tickets. We may also need some of this information in order to process your payment (for example, if you pay by credit card online). Unless you tell us otherwise, we will use personal information about you for our marketing and research purposes. All you need to do is contact Star Tickets if you no longer wish to receive marketing material (the contact details of our Privacy Officer are at 9 below).
Star Tickets protects the personal information it collects in a secure database, in proprietary data format, which can only be read using proprietary tools. Data collected online is stored in a Microsoft SQL database, a protected, secure data center that is unreachable by the Internet. Star Tickets employees are required, as a condition of their employment, to treat personal information held by Star Tickets as confidential, and to maintain the confidentiality of that personal information.
Under the Privacy Act, you have a right to seek access to information which Star Tickets holds about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. If you are an online customer (i.e. you purchase tickets from our website), you have always been able to access or correct the personal information which Star Tickets holds about you – simply by logging onto our website. These access and correction rights are now extended to non-website customers and other business contacts of Star Tickets. To provide you with access to personal information about you, Star Tickets would usually provide you with a print-out of the relevant personal information from our databases, or if relevant, with photocopies of information stored in paper files. If you wish to access the personal information that we hold about you, please set out your request in writing, including your phone number, and forward this to our Privacy Officer at 620 Century Avenue, SW, Suite 300, Grand Rapids, MI, 49503. In the interests of protecting the privacy of individuals about whom we hold personal information, we will require that you verify your identity by enclosing a copy of a form of identification such as a current driver's licence or passport with your written request (this will be returned to you after your identity has been verified). Ordinarily, Star Tickets will not charge you for the cost of providing this type of access to these records. However, if we do propose to charge you, we will advise you of the relevant charge before we provide you with access. If you wish to discuss our method of providing access, please contact our Privacy Officer with your questions. If you wish to change personal information that is inaccurate or out-of-date, please contact our Privacy Officer, using the contact details at 9 below, with your request for correction. Star Tickets’s policy is to consider any requests for access or correction within 21 days.
To try and bring you offers that are of interest to you, Star Tickets has relationships with other companies that we allow to place advertisements on our web pages. If you visit our website, advertisement server companies may collect information such as your domain type, your IP address and clickstream information. For further information about this, we suggest you refer to the privacy policies of Double click (www.doubleclick.net) and Red Sheriff (www.redsheriff.com).
If you make a purchase through our website, we process your credit card details securely over the Internet using a Westpac-accredited Internet payment security system. With the combination of Star Tickets.com's Verisign SSL encryption at our website and a secure browser at your end, we take all measures to ensure that your credit card and anonymity are protected when you purchase online.
Sometimes our website contains links to third party websites, for your convenience and information. When you access a non-Star Tickets website, please understand that Star Tickets is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.